Refund & Cancellation Policy

Last updated: 9 July 2026

Cancelling your ticket

Tickets sold on this site are dated, timed-entry tickets, issued to you the moment your booking is confirmed. Because your entry slot is reserved with the attraction as soon as you book, tickets are non-refundable and cannot be exchanged for another date. Please check your visit date and guest count before you pay — the price shown at checkout is the price charged.

How to cancel

Once a booking is confirmed it cannot be cancelled or moved to another date. A refund is only issued if Dolmabahçe Palace is closed to visitors at your booked time — see “Closures caused by the attraction” below. For any question about your order, email [email protected] with your order number and the email address used at booking.

Refund processing

If a refund is due, it is returned to the original payment method. Processing time depends on your bank and card issuer — most refunds arrive within a few business days, and we will let you know as soon as the refund has been issued on our side.

No-shows and late arrivals

Tickets are delivered digitally and are valid for the date and time stated on them. If you miss your scheduled visit, the ticket is used and no refund is due. If you are running late or your plans change, contact us before your scheduled time at [email protected] — we will do our best to rebook you where the supplier allows it.

Closures caused by the attraction

If Dolmabahçe Palace is closed to visitors at your scheduled time — an official closure, a public holiday, or a security measure — your booking is not lost: we offer a free rebooking to another date or a full refund, whichever you prefer.

Questions

For anything not covered here, contact [email protected] and include your order number. See also our Terms & Conditions.